Terms of Service
Terms & Conditions
Please Read This Document Carefully. It Contains Very Important Information Regarding Your Rights and Obligations, Including Limitations and Exclusions That Might Apply to You.
These terms and conditions ("Terms and Conditions") apply to the purchase and sale of products ("Product" or "Products") from through www.michellefarmer.com (the "Website"), Michelle Farmer Collaborate team members, or at a Michelle Farmer Collaborate boutiques or other events, and also applies to the use of any of our services or features provided by or on our behalf (Website, "Services"). By placing an order for such Product(s) or using our Services, you agree to be bound by, and accept, these Terms and Conditions. These Terms and Conditions are subject to change by Michelle Farmer Collaborate LLC. The latest version of the Terms and Conditions will be posted on this page, and you should review these Terms and Conditions prior to purchasing any Product or using the Services. These Terms and Conditions are an integral part of the terms and conditions that apply generally to the use of our Services.
Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not you have been charged. If your order has been cancelled or limited, the applicable amount any payment made pursuant to that order will be refunded to the original form of payment. If you have been charged and your order is canceled, we will promptly issue a refund to your original form of payment in the amount of the charge and notify you that your order was canceled. We do not process store credit on our website.
Boutique Orders
Many of our products are available to you for immediate purchase or for preorder from pre-existing or anticipated inventory and are not made for you specifically ("Boutique"). Once a Boutique order has been made, we will not be able to cancel the order or make changes to the size, style, quantity, or type of Product ordered. Once you receive your order, if you are not satisfied with it, you may return it if it is an item in accordance with our Return Policy set out below. All orders will be processed within 48 hours, please be aware of weekend hours.
Payment Terms
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows: All orders are subject to verification for security reasons. If you are contacted for verification, you will have 48 hours to complete the verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards in currency other than US Dollars will be calculated using currency conversion on www.xe.com on the day of the transaction. You agree that Michelle Farmer Collaborate is not responsible for any credit shortages due to currency conversion rates. If you preorder Products, you will be required to pay either the full purchase price or a percentage of the amount due as an initial payment at the time you place your order, exclusive of shipping fees and taxes. In the case of an initial payment, we will charge you the remaining amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. Please be aware that because of the "pre-sale" nature of such transactions, you should expect a wait period of approximately four to six (4 to 6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective preorder Product page. If you order Products available for immediate shipping from our Boutique, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order. Inventory is subject to change.
Changes in Products and Pricing
We are constantly updating and revising our offerings of Products and Services, and we may discontinue Products and Services at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products and Services, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that we discover an error in the pricing or description of a Product, we shall have the right to refuse or cancel any orders placed for the Product. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If you order a Boutique Product that was incorrectly priced, your order will be canceled and we shall issue a refund as soon as possible, in accordance with our refund policy below.
Shipping Fees, Taxes, and International Duties
Product prices displayed through the Services do not include taxes (including any value added tax ("VAT")), duties, or shipping charges. For orders shipping within the US, sales tax will be charged at checkout on orders shipping to states where sales tax is required to be collected by law for online purchases. The list of those states may change from time to time. For all other Products, this tax will be charged at the time you place your order for the Product. No import duties will be applied to orders shipped within the United States. For international customers, applicable local taxes (including such taxes as VAT), import taxes, and duties will be determined, displayed, in the aggregate, and charged at checkout (unless you are shipping to destinations on a DDU (Delivery Duty Unpaid) basis, as discussed further, below). All other non-customs-related local taxes (other than VAT) are the customer’s responsibility, and Michelle Farmer Collaborate is not responsible for reporting or paying additional local taxes to states, such as any use tax. Any taxes and duties are calculated on the total merchandise value, after discounts or promotional codes and/or promotional site credits ("Promotions") have been applied. When shipping to countries outside of the US, most destinations are delivered on a DDP (Delivery Duty Paid) basis, which means relevant import taxes and duties are calculated at checkout and processed by Michelle Farmer Collaborate once your order ships. If you are shipping on a DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Michelle Farmer Collaborate. Instead, the shipping carrier will invoice you upon delivery of your merchandise. If you are shipping outside the United States on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by Michelle Farmer Collaborate. This detail will be noted at checkout and on the confirmation email sent once order has been placed, and as the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country to which you are shipping. Payment of these amounts will be necessary to release your order from customs on arrival. Orders shipped from our United States warehouses will be sent via UPS, DHL, WorldNet, or another carrier. We ship the majority of our Products worldwide from our warehouses in the United States. For preorder Products, all relevant shipping fees, local taxes, import taxes, and duties will be charged at such time as the Product is ready for shipment. For all other Products, such shipping fees, taxes, and duties will be charged at the time you place your order for the Product. The costs of shipping and any import taxes, and duties paid are non-refundable.
Shipping Policy
We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted. Please note that the posted shipping time frame, if provided, may vary from item to item but is out of control once in the hands of the shipper. Orders will be processed within 48 hours of purchase. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us. All orders are dispatched with Signature Required. If the package is not received and signed for during all delivery attempts, package will need to be picked up at nearest fulfillment center. If this is not possible, the package will then be shipped back to us and shipping fees will need to be charged again if we ship the product for a second time. Michelle Farmer Collaborate is not responsible for any loss or liability or damage. Michelle Farmer Collaborate is also not responsible for any international shipping delays caused by the customs clearance process.
Intellectual Property and Content
All copyright, designs, trademarks and all other intellectual property visible through the Services, including Michelle Farmer Collaborate Software and all HTML and other code contained on our Website is the sole property of Michelle Farmer Collaborate or their respective owners. You are permitted to use the content on the Services only as expressly authorized by Michelle Farmer Collaborate and/or its third party licensors. Any reproduction or redistribution of the above listed Content without permission is prohibited and may result in civil and criminal penalties, where "Content" is defined as data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on the Website.You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the Services. You may not use the Services, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site(s).
Price Adjustment Policy
Michelle Farmer Collaborate will honor price adjustments on Products purchased within a 14-day period prior to the start of a sale. Please note that the Product has to still be available on the site in the same size originally purchased. All approved price adjustments will be issued in the form of a return to the original payment method and the Product will be a Final Sale. If you wish to request a price adjustment in accordance with this policy, please contact shop@michellefarmer.com. Michelle Farmer Collaborate is only able to honor price adjustments at the initial markdown, and will be unable to honor them with subsequent markdowns or changes in prices, if any. Michelle Farmer Collaborate will not price match any sale or discount prices with any other retailers, including affiliates.
Limitation of Liability
In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products or Services. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Services. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.
Return Policy (Returns and Refunds)
All clothing items are eligible for return or exchange. All jewelry, swim, lingerie, gowns, limited edition pieces, sale and special ordered items are Final Sale.
We will only accept web purchase returns that are as follows:
-Web purchases must be returned within 10 days of receiving the item.
-Product must be returned in its original packaging with original tags and labels attached.
We will not be held responsible for items damaged by the customer.
-Damaged items are not returnable or exchangeable. Please note that products that do not meet our return criteria are not returnable.
To Return an item
Please include a copy of your original receipt along with your contact information. Please note the reason for your return on the receipt. All returns must be sent insured for the full value of your purchase with signature required. We will not be held responsible for items lost or damaged due to shipping. Michelle Farmer will not issue refunds or store credits for items lost or damaged due to shipping. Please notify us about returns by email: Shop@MichelleFarmer.com
Ship your purchase with its original packing to:
Michelle Farmer Collaborate
105 North County Road,
Palm Beach, FL 33480
Tel. 561-631-6706
Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Michelle Farmer Collaborate.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: Shop@MichelleFarmer.com or telephone (text or call) Customer Service : 561-631-6706
